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Cancellation and Refund Policy
Cancellation and Refund Policy
You may cancel your booking at any time prior to Witan. However, we cannot guarantee that the full booking fee will be refunded. While we will endeavour to return as much of your payment as possible, the scale of the event means that funds are committed early and may not always be recoverable.
Refund eligibility varies by booking stage
- Cancellations within the same booking phase in which you originally booked and paid: A full refund will be issued.
- Cancellations made before the final booking phase closes: We will make every effort to refund the maximum amount possible, though a full refund cannot be guaranteed.
- Cancellations after bookings have closed: These will be reviewed on a case-by-case basis, and refunds will be issued at our discretion.
Missed payments
We reserve the right to cancel your booking if you miss a scheduled payment and have not contacted us in advance. If a payment is missed, we will attempt to reach you via your registered email address up to three times over a two-week period. If we do not receive a response, your booking may be cancelled.
Transfers of bookings
Transfers of bookings to another participant are not permitted. A waiting list will be maintained, and any freed places will be offered to those on the wait list.
Event disruption due to external forces
If Witan is disrupted, curtailed, or unable to proceed as planned due to external forces beyond our control (such as public health emergencies, including COVID-19, natural disasters, or relevant government restrictions), refunds will be issued based on the recoverable funds at the time. We will endeavour to minimise losses to participants but cannot guarantee full refunds in such circumstances.
Contact for cancellations
All cancellation requests must be submitted in writing to [email protected].
If you experience any issues in the booking process, please contact [email protected].